iOS 11 is now available, and it has many HomeKit advancements. In this post we’ll explain how you, as an Eve user, may benefit from the many enhancements.

Live smarter by knowing more about the place you care about most. With Eve, see your home at a glance, right on your iPhone and iPad. Apple HomeKit compatible.

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Auf der Entwicklerkonferenz WWDC im Juni dieses Jahres zeigte Apple, wohin der Weg bei HomeKit diesen Herbst gehen wird, wenn iOS 11 erscheint. Wir sagen, wie Eve-Anwender von den zahlreichen Verbesserungen der Plattform profitieren.

Le blog Elgato (en anglais et allemand) contient des informations pertinentes sur nos accessoires compatibles HomeKit, comment les intégrer avec des applications tierces et bien sûr sur les app Eve d'Elgato et Maison d'Apple. Des contributions claires et illustrées de type atelier expliquent les fonctionnalités des produits Eve et donnent des astuces pour améliorer votre maison connectée. Envoyez directement vos suggestions et questions à Elgato grâce aux commentaires.

Introducing Elgato 4K60 Pro. With 4K60 Pro, capture your gameplay in immaculate 4K resolution at 60 frames per second.

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MacOS 10.14 Mojave has a new security feature that blocks Hotkeys and Text actions in Stream Deck, unless a whitelist is activated.

MacOS 10.14 Mojave and Stream Deck Help

The Windows 10 Spring Update introduced new privacy settings that may interfere with certain capture cards.

Windows 10 Spring Update (1803) Help

Der Nvidia Treiber 416.16 vom Oktober 2018 kann bei der Aufnahme oder beim Streaming Probleme bereiten - Teste unsere Elgato Beta Software zum lösen des Problems.

NVIDIA DRIVER 416.16 AUFNAHME/STREAMING

Das Windows 10 April Update bringt neue Sicherheits-Einstellungen mit sich, dass bei verschiedenen Capture Geräten Probleme bereiten kann.

WINDOWS 10 APRIL UPDATE (1803) HILFE

Check out the newly released Elgato Thunderbolt 3 Pro Dock. High-performance connectivity

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Important information about Elgato Thunderbolt™ 3 Dock and dual monitor/display support.

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Digitize video from a VCR, camcorder and other analog video sources for playback on your Mac, PC and iPad. Transfer video to your Mac or PC from a VCR, DVR, camcorder, or any other analog video device as a high quality H.264 file. Elgato Video Capture's easy-to-use software assists you through every step, from connecting an analog video device to capturing video and choosing how you will watch and share it.

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"Device could not be initialized. Please verify software and driver installation" message can be solved via the steps in this article.

Windows 10 April 2018 Update Fix

Important information about EyeTV's transfer of ownership to Geniatech.

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Customer Service

  • Dec 07, 2018

    Warranty info for CORSAIR and Elgato Gaming

    For detailed warranty information about your Elgato Gaming products, please see this page at CORSAIR: https://www.corsair.com/us/en/warranty Elgato Gaming has partnered with CORSAIR since July of 2018, and we now follow their warranty procedures. The warranty period is 2 years for products bought new in box, and 1 year for refurbished products. ...

  • Dec 03, 2018

    RMA (Exchange) Process - What happens after approval?

    Great news, you're covered under the Elgato Warranty! What happens next? If your product is within the warranty period and you have all the necessary info, and proof of purchase, then your RMA (Exchange) will happen. After you have gone through troubleshooting, our Technical Support Agents will alert Customer Service to take care of you. Please a...

  • Jan 02, 2019

    How do I contact Elgato support via phone?

    Below are the telephone numbers for Elgato Support: United States And Canada ☎ 1-800-796-8718 Toll Free Monday-Sunday – 8:00 AM to 8:00 PM PST (Pacific Standard Time, United States) United Kingdom ☎ 0330 808 44 96 Monday-Sunday – 16:00 to 04:00 GMT A call to an 0330 number costs the same as a call to a normal home or business landline. If yo...

  • Dec 03, 2018

    Ticket Issues, Bugs, Betas, Returns and Exchanges - Read Me

    What Happens To My Support Ticket Once I Send It? Elgato Gaming has a limited amount of experts, so your ticket first enters a queue (line up) of messages sent over the past few days. Those tickets are sorted according to the information you supplied with your ticket, and they are either answered on a first come, first served basis, or in orde...

  • Jul 10, 2014

    Where can I find more information about FCC Compliance Statements for Elgato Products?

    You can find more information about FCC Compliance Statements for Elgato Products at the following page: http://www.elgato.com/fcc

  • Jun 27, 2014

    I lost my Turbo.264 HD installation CD

    You can always download the latest version of Turbo.264 HD from our support site here.