iOS 11 is now available, and it has many HomeKit advancements. In this post we’ll explain how you, as an Eve user, may benefit from the many enhancements.

Live smarter by knowing more about the place you care about most. With Eve, see your home at a glance, right on your iPhone and iPad. Apple HomeKit compatible.

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Auf der Entwicklerkonferenz WWDC im Juni dieses Jahres zeigte Apple, wohin der Weg bei HomeKit diesen Herbst gehen wird, wenn iOS 11 erscheint. Wir sagen, wie Eve-Anwender von den zahlreichen Verbesserungen der Plattform profitieren.

Le blog Elgato (en anglais et allemand) contient des informations pertinentes sur nos accessoires compatibles HomeKit, comment les intégrer avec des applications tierces et bien sûr sur les app Eve d'Elgato et Maison d'Apple. Des contributions claires et illustrées de type atelier expliquent les fonctionnalités des produits Eve et donnent des astuces pour améliorer votre maison connectée. Envoyez directement vos suggestions et questions à Elgato grâce aux commentaires.

The Windows 10 Spring Update introduced new privacy settings that may interfere with certain capture cards.

Windows 10 Spring Update (1803) Help

Introducing Elgato 4K60 Pro. With 4K60 Pro, capture your gameplay in immaculate 4K resolution at 60 frames per second.

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Elgato Thunderbolt™ 2 Dock enables you to connect everything to your MacBook or Ultrabook at once. With two Thunderbolt™ 2 and three USB 3.0 ports, simultaneously connect all of your devices with only one cable.

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Important information about Elgato Thunderbolt™ 2 Dock and dual monitor/display support.

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Digitize video from a VCR, camcorder and other analog video sources for playback on your Mac, PC and iPad. Transfer video to your Mac or PC from a VCR, DVR, camcorder, or any other analog video device as a high quality H.264 file. Elgato Video Capture's easy-to-use software assists you through every step, from connecting an analog video device to capturing video and choosing how you will watch and share it.

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Important information about EyeTV's transfer of ownership to Geniatech.

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Customer Service

  • Oct 10, 2017

    How do I contact Elgato support via phone?

    Below are the telephone numbers for Elgato Support: United States And Canada ☎ 1-888-726-8134 Toll Free Monday-Sunday – 8:00 AM to 8:00 PM PST (Pacific Standard Time, United States) United Kingdom ☎ 0330 808 44 96 Monday-Sunday – 16:00 to 04:00 GMT A call to an 0330 number costs the same as a call to a normal home or business landline. If you...

  • Jan 16, 2018

    What is the warranty on my product? (North America)

    Elgato offers a one-year exchange/replacement warranty on new products purchased online. Refurbished units come with a 180-day warranty. These warranties are in effect from the date of product delivery. This applies to products purchased and used in North America only. For the full Terms and Conditions from our online shop, please read more here.

  • Nov 04, 2013

    When will my product / order ship? (North America)

    Orders are filled by our warehouse Monday to Friday during normal business hours, except on holidays. Orders received before 12 noon (Pacific time) will be shipped the same day. Orders received after 12 noon (Pacific time), on weekends, and holidays will be shipped the next business day.

  • Nov 04, 2013

    When will my product / order arrive? (Canada)

    Canadian orders are shipped via FedEx or via the United States Postal Service, and customers have three options for delivery: FedEx International Priority® Time-definite delivery typically in 1, 2 or 3 business days. Includes door-to-door, customs-cleared service. FedEx International Economy® Delivery typically in 2–5 business days (typically 2 o...

  • May 20, 2013

    Where is my tracking number? What does fulfilled mean? (North America)

    Thank you for placing your order with Elgato. Each business day orders are processed and approved by hand before being sent to our fulfillment house for shipping. This is what your fulfillment message indicates. It is not a shipping confirmation and will not include a tracking number. This information will be sent in a third email at the end of t...

  • May 20, 2013

    I got an email saying my order was fulfilled (North America)

    Order status updates for all hardware orders are provided via a series of automated emails. The Order Confirmation email does just that - it confirms that your order has been placed into our system. The second email, saying that your order has been "fulfilled", only serves to confirm that your order has been reviewed and approved and is being prepa...

  • Mar 04, 2016

    Can I return my product? (North America)

    Should you not be completely satisfied with your online store purchase, you may return your purchase within 30 days (for new units) or 10 days (for refurbished units) from your invoice date. Please note that in both instances, shipping costs are not refunded. To return your Elgato-branded product, send an email to (including...

  • Jun 27, 2014

    Ordering at the International Online Store

    If you are trying to order from the European/International online store and receive an error message, please try the following: Using either Firefox or Safari, change your preferences to "Accepting All Cookies". Emptying your cache and removing all cookies also helps. Please also make sure that the address form is filled out correctly, i.e. the w...

  • May 20, 2013

    Login and passwords for support and international online shop

    Passwords received from support do not apply to the international online shop. If you placed an order and it was processed successfully, then the login details (your email address and separate password) are sent out by mail for access to the customer area of our online shop will work for both future orders and logging into the customer area. If y...

  • May 20, 2013

    Cancellation of Pre-Payment Orders International Online Store

    All pre-payment / payment in advance orders (i.e. by bank transfer) placed with our international online store will be cancelled automatically, if we don't receive payment within two weeks. Customers will receive a mail confirming the cancellation at that point of time. There is no need to contact us for cancellation. Please place your order again ...