Dec 07, 2018

Warranty info for CORSAIR and Elgato Gaming

For detailed warranty information about your Elgato Gaming products, please see this page at CORSAIR:

https://www.corsair.com/us/en/warranty

Elgato Gaming has partnered with CORSAIR since July of 2018, and we now follow their warranty procedures.

The warranty period is 2 years for products bought new in box, and 1 year for refurbished products.

If you need to seek out warranty coverage for your Elgato Gaming product, please visit http://help.elgato.com and contact our team.

Elgato Gaming Customer Service agents are available Monday through Friday, 9 AM to 5 PM PST, via email.

Elgato Gaming Technical Support agents are available every day of the year, 8 AM to 8 PM PST, via email or phone.

Some important considerations to keep in mind:

 
Place of Purchase


Our warranty only covers new-in-sealed-box products purchased from an authorized seller (like Best Buy, Saturn, Amazon, etc.).

Items purchased from individuals through any channel, are not covered under the warranty.

 
Proof of Purchase (Invoice/Receipt)


Proof of Purchase is required in order to replace your product. Please be sure to save your receipt upon purchase of your new Elgato Gaming product.

 
Warranty Period


What is the warranty period?

The warranty period is 2 years for products bought new in box, and 1 year for refurbished products.

If you've had your Elgato Gaming product for longer than that, then you may not be eligible for an exchange, but our amazing Technical Support team is always willing to troubleshoot!  

Please contact them via http://help.elgato.com for more assistance.

It will be helpful to have some info on what is exactly is going on with the device.

 
Physical Ownership and Control of the Device Is Needed for Warranty Coverage


If you want to claim warranty coverage for your Elgato Gaming product, you have to physically own and control that product.

Typically, you will need to send the product to us, before you receive the warranty replacement.

If you throw out, intentionally damage, sell, or give away that product, then the warranty no longer applies.

Even if the product is damaged, always keep it, and contact Elgato Support for assistance. That way, you will have the option to send it to our team later, as part of the standard exchange (RMA) process.