Aug 30, 2018

How do I use the Elgato Windows Reporter utility?

The Elgato Windows Reporter is a free utility that collects selected information from users of Elgato products.

It works with Windows 7, Windows 8 and Windows 10.

 
Download Elgato Windows Reporter


The latest version of Elgato Windows Reporter will always be available via this link:

https://gc-updates.elgato.com/windows/reporter/final/download.php

The downloaded file is an executable, with a name similar to ElgatoWindowsReporter_1.00.13.exe.

Depending on when you download it, the numbers in the file name may be different.

 
Using Elgato Windows Reporter


After you download Elgato Windows Reporter, launch it to get started.

To collect your computer's configuration files and save them to your Desktop, please press the "Start" button.

 


 
There is an option to "Add Memory Dump" and "Add Software Crash Dump", but only use that if directed by Elgato Support.

After you press the "Start" button, the configuration files will be collected. This usually takes a few minutes.
 
Finally, a SupportInfo.zip file will be created, and placed on your Desktop.

That file will contain your system's configuration files, and it can help Elgato Support analyze your support case.

Typically, Elgato Support will ask you to attach that SupportInfo.zip to an email, and send it to them. Please do not send in this file unless Elgato Support requests that you do so.

 
Contents of Elgato Windows Reporter


What follows are the files that are collected by Elgato Windows Reporter.   They are put into a SupportInfo.zip file that customers can manually send to us via our Technical Support system.


Elgato

Settings, log files and crash dumps (optional) of all Elgato Windows software
%appdata%\Elgato (all files and sub-folders)


OBS

Specific OBS Studio settings and log files
%appdata%\obs-studio (files)
%appdata%\obs-studio\logs
%appdata%\obs-studio\crashes


SLOBS

Specific Streamlabs OBS settings and log files %appdata%\slobs-client (files)
%appdata%\slobs-client\logs
%appdata%\slobs-client\SceneConfigs
%appdata%\slobs-client\SceneCollections


XSplit

XSplit log files
C:\ProgramData\SplitMediaLabs\XSplit\logs


System infos

SystemInfo.nfo - (Windows system info to check for system components)
SpeedTest.log - (Upload speed measurement to check for speed limitations when streaming)
InstalledSystemUpdates.csv - (Installed Windows updates to check PC is up-to-date)
EventLog.evtx - (Application events of the last 7 days to detect application crashes)
Processes.log - (Currently running applications to detect applications that might affect overall system performance)
Applications.log / Applications64bit.log - (Installed applications to detect applications that are known to cause interferences with our apps)
SystemInfo.log - (same system info as in our log files to check for system components)
DXDiagInfo.txt - (DirectX related system info - dxdiag)
Performance.xml - (WinSAT data to detect performance limitations)
Devices.log - (Installed devices to detect driver problems)
Minidump.dmp (optional) - (Latest crash dump from C:\Windows\Minidump)
USBtree.txt - (Connected USB devices to detect problems related to USB controllers)